{"id":5421,"date":"2022-08-06T16:07:25","date_gmt":"2022-08-06T16:07:25","guid":{"rendered":"https:\/\/barnsjukhusetmartina.se\/complaints-and-comments\/"},"modified":"2025-11-28T09:48:58","modified_gmt":"2025-11-28T09:48:58","slug":"complaints-and-comments","status":"publish","type":"page","link":"https:\/\/barnsjukhusetmartina.se\/en\/complaints-and-comments\/","title":{"rendered":"Complaints and Comments"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:30px;--awb-padding-left-small:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2 style=\"color: #5ebfcc; font-size: 20px;\">MARTINA CHILDREN&#8217;S HOSPITAL<\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:-50px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:2;--awb-margin-top-small:20px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element sm-text-align-center\" style=\"text-align:right;--awb-max-width:90px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/sjukhus.sophiahemmet.se\/vard-i-varldsklass\/ackrediterade-vardgivare\/\" target=\"_blank\" aria-label=\"AVGSH4C\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"298\" height=\"300\" src=\"http:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/AVGSH4C.jpg\" alt class=\"img-responsive wp-image-5422\" srcset=\"https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/AVGSH4C-200x201.jpg 200w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/AVGSH4C.jpg 298w\" sizes=\"(max-width: 640px) 100vw, 298px\" \/><\/a><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:40px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:40;line-height:var(--awb-typography1-line-height);\">Complaints and Comments<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:2;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p><strong>At Martina Children&#8217;s Hospital, we always strive to provide the highest possible quality of care. If something has gone wrong in the care provided, we want to know about it. As healthcare providers, we are also obligated to investigate what happened and take measures to prevent it from happening again.<\/strong><\/p>\n<p>If you, as a patient or relative, have a complaint or feedback regarding Martina Children&#8217;s Hospital in connection with care and treatment, it is primarily the department you visited that should receive and address the complaint. The department is best positioned to explain what happened and take measures to prevent it from occurring again.<\/p>\n<p>Contact the specific clinic\/healthcare facility about which you have comments and complaints. You can write to the operations manager of the respective healthcare provider. See here for contact information for the operations managers of our clinics\/departments:<\/p>\n<ul>\n<li><strong>Urgent care clinic:<\/strong> <a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<li><strong>Paediatric outpatient clinic, <\/strong>Sophiahemmet:<strong> <\/strong><a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<li><strong>Centre for Mental Health<\/strong>, Sophiahemmet: <a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<li><strong>Weight management<\/strong>, Sophiahemmet: <a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<li><strong>BVC Martina<\/strong>, Sophiahemmet &amp; Djurg\u00e5rdsstaden: <a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<li><strong>J\u00e4rva Specialist Care Martina<\/strong>: <a href=\"mailto:Johanna.elfgren@bsmartina.se\">Johanna Elfgren<\/a><\/li>\n<li><strong>Sollentuna pediatric clinic Martina<\/strong>: <a href=\"mailto:Madeleine.Grevfors@bsmartina.se\">Madeleine Grevfors<\/a><\/li>\n<li><strong>Martina pediatric clinic Huddinge<\/strong>: <a href=\"mailto:edna.dahlback@bsmartina.se\">Edna Dahlb\u00e4ck<\/a><\/li>\n<li><strong>Martina pediatric clinic Globen<\/strong>: <a href=\"mailto:Lena.Lulek@bsmartina.se\">Lena Lulek<\/a><\/li>\n<li><strong>Martina OMNIA<\/strong>: <a href=\"mailto:Emma.Turemark@bsmartina.se\">Emma Turemark<\/a><\/li>\n<\/ul>\n<p>If needed, you can contact Martina Children&#8217;s Hospital&#8217;s Chief Medical Officer by sending a letter to:<\/p>\n<p>Claude Kollin<br \/>Martina Children&#8217;s Hospital<br \/>Box 5605, 114 86 Stockholm<\/p>\n<p>If you cannot or do not wish to contact the healthcare provider directly, you always have the option to contact the <a href=\"https:\/\/www.sll.se\/verksamhet\/halsa-och-vard\/patientnamnden-stockholm\/\" target=\"_blank\" rel=\"noopener noreferrer\">Patient Advisory Committee<\/a> for help and support with complaints.<\/p>\n<p>More information can also be found here through the <a href=\"https:\/\/www.ivo.se\/for-privatpersoner\/tipsa-eller-anmala-halso--och-sjukvard\/#qa\" target=\"_blank\" rel=\"noopener noreferrer\">Health and Social Care Inspectorate<\/a> (IVO).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"1024\" height=\"648\" title=\"martina-childrens-hospital\" src=\"http:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-1024x648.png\" alt class=\"img-responsive wp-image-5423\" srcset=\"https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-200x127.png 200w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-400x253.png 400w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-600x380.png 600w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-800x506.png 800w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina-1200x760.png 1200w, https:\/\/barnsjukhusetmartina.se\/wp-content\/uploads\/2022\/07\/barnsjukhuset-martina.png 5140w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" 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