Complaints and Comments

At Martina Children’s Hospital, we always strive to provide the highest possible quality of care. If something has gone wrong in the care provided, we want to know about it. As healthcare providers, we are also obligated to investigate what happened and take measures to prevent it from happening again.

If you, as a patient or relative, have a complaint or feedback regarding Martina Children’s Hospital in connection with care and treatment, it is primarily the department you visited that should receive and address the complaint. The department is best positioned to explain what happened and take measures to prevent it from occurring again.

Contact the specific clinic/healthcare facility about which you have comments and complaints. You can write to the operations manager of the respective healthcare provider. See here for contact information for the operations managers of our clinics/departments:

• Urgent care clinic: Emma Turemark
• Paediatric outpatient clinic, Sophiahemmet: Emma Turemark
• Centre for Mental Health, Sophiahemmet: Emma Turemark
• Weight management, Sophiahemmet: Emma Turemark
• BVC Martina, Sophiahemmet & Djurgårdsstaden: Emma Turemark
• Järva Specialist Care Martina: Johanna Elfgren
• Sollentuna pediatric clinic Martina: Madeleine Grevfors
• Martina pediatric clinic Huddinge: Edna Dahlbäck
• Martina pediatric clinic Globen: Lena Lulek
• Martina OMNIA: Emma Turemark

If needed, you can contact Martina Children’s Hospital’s Chief Medical Officer by sending a letter to:

Claude Kollin
Martina Children’s Hospital
Box 5605, 114 86 Stockholm

If you cannot or do not wish to contact the healthcare provider directly, you always have the option to contact the Patient Advisory Committee for help and support with complaints.

More information can also be found here through the Health and Social Care Inspectorate (IVO).